Incidents reported on status page for Hell Pizza https://status.hellpizza.com/ https://d1lppblt9t2x15.cloudfront.net/logos/a724369e3d0c134d549f237c16959c4f.png https://status.hellpizza.com/ en https://status.hellpizza.com/incident/1011749 Mon, 17 Aug 2026 00:15:00 -0000 https://status.hellpizza.com/incident/1011749#f104d46d7c7aed4158e0133ebf89a1b07bf1468c29c37745d34540a116d5902e Eftpos transactions from the POS are back in working order. https://status.hellpizza.com/incident/1011749 Fri, 14 Aug 2026 06:52:00 -0000 https://status.hellpizza.com/incident/1011749#8e89f0392b9941a005487b01878eb8a826983feeedae586367afc13c5e31b46d We have been made aware of issues processing payments on some Eftpos terminals in store. This appears to be a configuration issue with Eftpos NZ, who have been notified and are investigating the issue. https://status.hellpizza.com/incident/1005389 Sat, 08 Aug 2026 09:26:00 -0000 https://status.hellpizza.com/incident/1005389#c34bae69f5aada53402fb03bb0385a060e9af9be5e259ef24cfe646eaea0e079 We are monitoring a small number of reports where online payments completed but the order confirmation step may not have finished successfully. Initial checks have not shown an obvious platform-wide error in our telemetry. As a precaution, we have since rolled back a recent polling change and will continue to monitor the logs. If you have an order that appears affected, please submit an IT ticket. Thanks https://status.hellpizza.com/incident/983674 Tue, 28 Jul 2026 08:29:00 -0000 https://status.hellpizza.com/incident/983674#f9e7bc90e69d0f3d53c7e43d11976f5d4784520998935c10af69366cc0cbb9ee On Tuesday 28 July between 2:00 PM and 8:12 PM, customers in specific delivery zones for our Bond St, Island Bay, and Cuba St stores were unable to place delivery orders. Root Cause: A test system configuration was inadvertently applied to our live environment, temporarily blocking addresses in these specific areas. Resolution: The configuration error was identified and removed last night, and delivery ordering is fully restored. We sincerely apologise for the inconvenience this caused to our customers, especially during the dinner hours. We have implemented new safeguards to prevent this from happening again.